Frequently Asked Questions
General Services
What services does Pella Consult provide?
We offer academic research support including topic development, proposal guidance, undergraduate dissertation/thesis coaching, data analysis, literature review assistance, and on-demand research support. We also provide academic research planners and trackers to keep you organized.
Do you write assignments, essays, or theses for students?
No. We never write or complete work for students. We only provide coaching and research guidance to help you confidently write your own work.
Can you help me choose or refine my research topic?
Yes, we can brainstorm, refine, and align your research topic to meet your interests and academic requirements.
Do you only help with academic research, or also study planning and exam prep?
We focus exclusively on academic research. Study planning or exam prep is not part of our services.
Do you work with both undergraduates and postgraduates?
Currently, we work primarily with undergraduate students.
Working with Pella Consult
How do I get started as a new student/client?
Simply reach out through our contact page. We’ll schedule a consultation to understand your goals and recommend the best service package for you.
Do I need to be in Ghana to work with you?
No. We support both Ghanaian and international students worldwide.
How are sessions conducted?
All sessions are conducted online via secure platforms.
What if I need urgent support close to a submission deadline?
We’ll try to accommodate urgent requests when possible, but priority goes to clients who book early. We encourage you to start ahead of deadlines.
How do you ensure confidentiality in our sessions?
Confidentiality is our priority. All details and materials are kept private and never shared with third parties.
Payment & Policies
What payment methods do you accept?
We accept Mobile Money in Ghana, and secure bank transfers or agreed methods (e.g., Wise, WorldRemit) for international clients.
Do you charge in Ghana cedis or can I pay in USD/other currencies?
You may pay in your local currency. International clients are billed in USD, GBP, or EUR depending on agreement.
Do you offer installment/payment plans?
No. Services are paid for in full before starting.
What is your refund policy if I cancel?
Refunds are available only if cancellation happens before work begins. Once sessions or packages start, payments are non-refundable.
What happens if I miss or reschedule a session?
Please give 24 hours’ notice to reschedule. Missed sessions without notice are not refunded or rescheduled.
Academic Integrity
How do you ensure I don’t get in trouble with my university?
We strictly guide and mentor you through the process. We do not write or complete your work, ensuring your submissions remain authentic.
Can you help me prepare for a viva/oral defense?
Yes. We run mock sessions and help you prepare confidently for your defense.
Support & Communication
How quickly do you respond to messages or emails?
We typically respond within 3 hours during working hours.
Do you provide ongoing mentorship or just one-time sessions?
Both options are available, depending on your needs and service package.
Can I contact you outside of scheduled sessions if I get stuck?
Yes, for brief clarifications via email or chat. In-depth support requires a booked session.
Do you provide resources or templates?
Yes. We provide planners, trackers, and other resources to make your research journey smoother.
International Students
I’m outside Ghana. Can I still access your services?
Yes. Our online sessions are available globally.
What time zones do you support for live sessions?
We work primarily in UTC but adjust when possible for international clients.
How do international payments work?
Payments are made via secure bank transfers or services like Wise and WorldRemit. (PayPal is not available in Ghana.)
Are your services tailored to only Ghanaian universities?
No. We support students from multiple international education systems.